Privacy Policy

Privacy Policy

This Privacy Policy outlines how your personal information is collected, used, disclosed, and managed when you visit or make a purchase from www.twiceassweet.com.au, which is operated using Shopify, and in accordance with the Privacy Act 1988 and the Australian Privacy Principles.

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device and interaction with the Site. This includes:

  • Browser type, IP address, time zone

  • Device information

  • Cookies stored on your device

  • Pages viewed, referring websites, and search terms

We refer to this as Device Information, which is collected via:

  • Cookies – small data files that help recognise your browser

  • Log files – track actions on the Site (e.g. IP, timestamps)

  • Tags, pixels and web beacons – electronic files used to understand site usage

When you place or attempt to place an order, we collect:

  • Your name, billing and shipping address

  • Email address and phone number

  • Payment details (e.g. credit card or PayPal information)

This is referred to as Order Information.
Together, Device Information and Order Information are called Personal Information.

How We Use Your Personal Information

We use the Order Information to:

  • Fulfil your order and deliver products to you

  • Process payments

  • Send you invoices, order confirmations, and delivery updates

  • Communicate with you

  • Prevent fraud and screen for potential risk

We use Device Information to:

  • Optimise your experience on the Site

  • Analyse how customers browse and interact with the Site

  • Measure and improve marketing performance

  • Detect and prevent fraud

Shopify and Third-Party Services

Our store is hosted on Shopify Inc. They provide us with the online eCommerce platform to sell our products.

Your data is stored through Shopify’s data storage, databases, and the general Shopify application. Shopify stores your data on a secure server behind a firewall.

Shopify may process your information in countries outside Australia. You can read more about Shopify’s privacy practices here:
🔗 https://www.shopify.com/legal/privacy

We may also use:

  • Payment gateways (e.g. Shopify Payments, PayPal)

  • Shipping and logistics services

  • Marketing and analytics tools such as Google Analytics

These services may access your Personal Information to help us run our business.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Behavioural Advertising

We may use your Personal Information to show you targeted advertisements through platforms like Facebook, Google, and Instagram.

You can manage your preferences or opt out using the following:

Cookies

Shopify uses cookies to:

  • Maintain session information

  • Understand how visitors use the Site

  • Keep track of cart contents

  • Improve overall experience

For a full list of Shopify cookies and their functions, visit:
🔗 https://www.shopify.com/legal/cookies

Twice as Sweet's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

You can control or disable cookies via your browser settings.

Your Rights Under Australian Law

As an Australian customer, you have the right to:

  • Access your Personal Information

  • Request correction of inaccurate or outdated information

  • Withdraw consent for marketing communications

  • Make a complaint about a breach of privacy

To exercise your rights, please contact us using the details below.

Data Retention

We retain your Order Information for our records unless and until you ask us to delete it. Device Information may be retained for analytics and security purposes.

Overseas Disclosure

Shopify and some third-party providers may store or process your data outside of Australia, including in the United States, Canada, and the European Union. We take reasonable steps to ensure these providers comply with Australian privacy laws or similar standards.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The latest version will always be posted on our Site with a revised "Last Updated" date.

Last Updated: 11th of June 2025

Contact Us

If you have any questions about this policy, would like to access or update your personal information, or lodge a complaint, please contact us:

Email: info@twiceassweet.com.au

If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via:
🔗 https://www.oaic.gov.au